Process is what quality craftsmanship boils down to. Everything has an order as dictated by the architects and engineers. How we manage projects and client relationships is also based on an intentional process that starts by understanding your needs. The process then moves on through project execution and finally the day arrives when you move into your dream space. Below we outline our customer process blueprint.
Define the Scope of Your Project
A succesful project is dependant on a clear budget, timeline, and quality. We want to know what matters most to you. During our initial meetings we want to understand your needs, the type of project–whether it’s a new home or major renovation–and determine if we are the correct fit for you.
First Site Visit
The next step is to visit your home or building site. We get to understand your needs and concerns about the daily realities of a large building project.
We will create a thorough estimate outlining materials, labour costs, sub-trade work, and ancillary costs such as municipal services, materials delivery, and permitting. It’s important to note that costs may be less predictable on home renovations. Once you’ve had a chance to review the estimate we will make revisions or changes if necessary and ensure that you feel knowledgeable about the financial details. We work with you to develop a realistic number for the project and scope determined by you.
Once we agree on the specifics of your project we will provide you with a contract and project start date.
A Word on Building Material Selection
Not all building materials are made equally. This is especially true for materials that are part of your home’s infrastructure. We prefer to use the most effective materials for sheathing, insulation and waterproofing. Homes are complex systems and the materials must work together well to ensure that moisture and temperature and controlled and don’t cause damage to your home or your health.
Your peace of mind and home
Whether we are renovating your home or building a new home, we want to ensure that you are well aware of how the construction process will affect your daily life and that of your neighbors. We’ll discuss start and end times, site maintenance during construction, and for renovations while you are in the home we’ll take the necessary steps to reduce the impact on your living space.
It’s important that we keep you informed throughout the lifecycle of the project. From regularly scheduled updates, to answering your concerns as they arise we will be available on site and via phone and email at anytime. Any project scope changes must be approved and signed off on and you will have a clear understanding of cost implications. We update budget and timelines regularly so you don’t have the extras bill at the end of the project.
While we’re on site
Because we specialize in every aspect of the building process, the craftsmen working daily on your project will be Blueprint staff. The exceptions are subcontractors like plumbers, electricians, drywall installers and painters. We have developed close relationships with our subcontractors and a mutual respect and use experienced trades that understand the quality we at Blueprint demand. You can expect that your project will be staffed with professionals every step of the way.
Wrapping up your project
Close to completion we’ll schedule walk-through your project and make note of any details that you’d like addressed. From final finish details, to touch-ups, we’ll cover all bases so that on delivery day you’ll feel satisfied!
A cost-plus contract, also termed a cost reimbursement contract, is a contract where a contractor is paid for all of its allowed expenses, plus additional payment to allow for a profit. We believe this method offers our clients the best transparency and accuracy.
We estimate project costs to include:
- Materials and material delivery
- Design/scope changes
- Subcontractor fees (plumbers, electricians, etc.)
- Ancillary costs such as road/driveway access, sanitation, construction material disposal costs, etc.
Our regularly scheduled invoices include detailed line items for all costs. We will invoice you on a previously agreed upon schedule throughout the lifecycle of your project. As with any other aspect our work we welcome your questions about our estimating and billing process.